Module 1 – Inspection Commonalities
Chapter 2: Professionalism
Professionalism is an important part of the job. An inspector’s appearance, verbal communication and demeanor are key factors in projecting a professional image. Inspectors quite frequently come in contact with occupants, neighbors, or others when completing an inspection. Business casual is acceptable field attire. Jeans, t-shirts, shorts, sweat suits are considered inappropriate. Personal identification with a photo is also recommended along with any independent contractor cards provided by the clients.
The circumstances that lead the mortgage company to request an inspection are often sensitive and embarrassing to the property occupant. When making contact, it is important that the occupant be treated in a respectful and courteous manner. Confidentiality is crucial and the inspector should be careful not to discuss the nature of their visit with anyone except the mortgagor/co-mortgagor. If others are nearby, speak quietly so that you will not be overheard. If you have started to return to your car when someone comes to the door, return to the house to speak to the occupant. Do not speak across the lawn to prevent others from overhearing.
If the mortgagor mentions bankruptcy, thank them, and leave the property immediately. Should the inspector come in contact with a disgruntled or hostile mortgager, the inspector should excuse himself/herself and exit the premises.
As a professional courtesy and in accordance with the Fair Debt Collections Act, inspections should be completed between the hours of 8:00 AM and 8:00 PM Monday through Saturday. Contact inspections should not be completed on Sunday.